Smith Crafts LLC

Reaching us.

Email is the way in. It is read by the person who builds the software, and it is answered.

[email protected]

Product support

Anything wrong with something we make. We aim to acknowledge within one business day. It helps enormously to include what you expected, what happened instead, and roughly when — a timestamp lets us find your exact request in the logs rather than guessing.

General enquiries

Business, press, and anything that is not a support request.

Security

Put security in the subject line. If you believe you have found a vulnerability in something we operate, please tell us before you tell anyone else and give us a reasonable window to fix it. We will not pursue you for reporting in good faith. We do not run a paid bounty programme, and we would rather say so plainly than imply one.

Privacy requests

Put privacy in the subject line — to ask what personal data we hold about you, to correct it, or to have it deleted.

Per-product policies

Each app publishes its own privacy policy and terms, served by the app itself.